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ITIL Certification Orlando


New Horizons Orlando has the ITIL courses and training to help you earn your ITIL certifications.

ITIL is a method of IT service management that provides a thorough set of IT best practices drawn from years of experience in both the public and private sector.

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Key Courses

Start your ITIL Certification process with the ITIL Foundations course.
Outline ITIL Service Management Essentials
Outline ITIL v3 Foundation Bridge
Outline ITIL v3 Foundations
Outline ITIL v3 Intermediate - Continual Service Improvement (CSI)
Outline ITIL v3 Intermediate - Planning, Protection and Optimization (PPO)
Outline ITIL v3 Intermediate - Release Control and Validation (RCV)
Outline ITIL v3 Intermediate - Service Design
Outline ITIL v3 Intermediate - Service Operation
Outline ITIL v3 Intermediate - Service Strategy
Outline ITIL v3 Intermediate - Service Transition

Who's It For?

ITIL Certification training from New Horizons Orlando is ideal for anyone pursing ITIL certification and is interested in implementing ITIL best practices in their IT environment. With ITIL certification training at New Horizons, the student will learn:
  • How to effectively reduce an organization's IT costs
  • How to improve IT services through proven ITIL best practice processes
  • How to improve overall customer satisfaction
  • Methods for establishing and implementing ITIL standards
  • How to improve overall IT productivity

Certification and Exams

ITIL Certification is broken down into four levels. This modular approach allows the student to build a foundation and then specialize in advanced concepts.